ICT Level 3

Duration

Typical duration : 18 months

The programme consists of 15 months of active learning, followed by a 3-month End-Points Assessment (EPA) period, making the total length around 18 months.

Learners with prior  experience may complete it faster through Recognition of Prior Learning (RPL).

Delivery

Blended learning with 1-1 support

The course combines online and face-to-face learning with:

• Live virtual sessions and recorded resources for flexibility
• Regular one-to-one tutor support for personalised guidance
• Workplace mentoring and applied learning

On-the-job/study split

80/20

Apprentices must spend at least 20% of their working hours on off-the-job training. This doesn’t mean a day a week in a classroom but includes:

• Training sessions and coursework
• Shadowing experienced colleagues
• Work-based projects linked to the apprenticeship

Fault diagnosis and troubleshooting

Apprentices learn structured approaches to identifying, diagnosing, and resolving hardware and software issues. The module focuses on using appropriate diagnostic tools and techniques to minimise downtime and reduce disruption for users. 

ICT security and compliance

This module introduces key cybersecurity principles and organisational security policies. Apprentices explore data protection, compliance requirements, and best practice in maintaining secure systems while supporting users safely and responsibly. 

Software and hardware setup

Learners develop handson skills in installing, configuring, and updating software applications and operating systems. The module also covers setting up and maintaining hardware components to ensure systems function reliably and effectively. 

Networking and infrastructure

This module builds understanding of network components, protocols, and connectivity fundamentals. Apprentices support the installation, configuration, and maintenance of network infrastructure to ensure stable and secure digital environments. 

Asset management and documentation

Apprentices learn how to manage IT assets effectively, including tracking equipment, licences, and warranties. The module emphasises the importance of maintaining accurate technical documentation and support records. 

Testing and maintenance

This module focuses on conducting routine system testing and preventative maintenance. Apprentices learn how to implement updates, patches, and performance checks to keep systems secure, efficient, and reliable. 

Remote and onsite support

Learners develop the skills needed to deliver technical support using remote tools as well as inperson assistance. The module emphasises rapid problem resolution while ensuring minimal disruption to users and services. 

Cloud computing and system administration

This module introduces cloud platforms and virtual environments used in modern organisations. Apprentices develop skills in basic system administration, including account setup, permissions management, and supporting cloudbased services. 

Professional and ethical practice

Apprentices explore the professional behaviours required in ICT roles, including integrity, time management, and accountability. The module reinforces ethical decisionmaking, inclusivity, diversity, and adherence to organisational and industry standards. 

Assessment

Programme Leads and Tutors will check apprentices’ understanding using informal question-and-answer sessions, quizzes, assignments, reflections, and other suitable methods such as:

• Observations
• Professional discussions
• Portfolio reviews
• Self-assessments
• Workplace projects

End Point Assessment (EPA)

The End Point Assessment (EPA) is where apprentices demonstrate their competency in the role by completing a formal assessment at the end of their apprenticeship. The specific EPA requirements vary by programme:

• Knowledge test
• Case study presentation
• Professional discussion underpinned by a portfolio

Eligibility criteria

A person must be 16 or over, not in full-time education, and have the right to work in England.

They must be employed in a school support staff position or seeking this employment, with an employment contract that lasts long enough to complete the apprenticeship if not a permnant position. Learners can already hold higher-level qualifications if the subject is different from what they want to study now or is a higher level than the subject they have previously completed.

They must have lived in the UK or EEA for the past three years (with some exceptions).

Support during the apprenticeship

Apprentices 

• Apprentices are supported through monthly webinars, drop-in support sessions, individual 1:1 support and workplace mentors.  
• Apprentices are provided with the necessary resources to support their learning throughout.

What employers need to do

Apprenticeships work as an agreement between United Apprenticeships, the employer, and the apprentice.  Positive collaboration between the three parties allows the apprentice to gain the best value from their apprenticeship and for the organisation to gain optimal benefits from the apprentice’s work.

It is the employer’s responsibility to: 

• Assign a suitable workplace mentor who can support and guide the apprentice throughout the programme
• Allocate 6.5 hours a week ‘off-the-job’ time for apprentices  
• Invited to attend mentor briefings to enable them to support their apprentice
• Have access to the Programme Lead
• Attend learner progress reviews

After the apprenticeship

Gaining an industry Level 3 Information Communications Technician qualification means apprentices will be equipped for roles in IT support across various sectors, including businesses, public services, and technology firms. 

They will also be eligible to become a RITTech (Registered IT Technician) from BCS, The Chartered Institute for IT.